Store Policies✖

Exchange and Return Policy

Inform us at info@twisty.in within 7 days from the date of delivery if any return or exchange needed.
• Email us the reason for exchange or return.
• On approval for the exchange or return customer will be asked to send the goods (in their original form) back to Twisty. Twisty won't arrange the return delivery. If the customer wishes to return the costs are at his/her expense.
After receiving the goods back, the customer will receive an email from Twisty approving the exchange or refund. Refunds will be processed through the same online mode in 10-15 working days. The customer can also be asked for their savings bank account details in case the order was placed by cash on delivery.

Cancellations

Cancellations will be accepted only if the order has not been shipped from our end.

Delivery Period

Deliveries on the foldable stools, pouffes and lamp will take place within 7 working days from the day we receive the order.

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy