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Read more on our response to Covid-19.


True Frog



About Us


True to my name, and as you will soon discover, I speak no half-truths, advocate no questionable ingredients, and make no exaggerated claims.

And, because truth should be more than skin-deep, I like to quickly get to the root of the problem. With products that are efficient, sensible,...

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Store Policies

Store Policies

Return and Exchange Policy

We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, within 5 calendar days of the delivery date. All products to be exchanged must be accompanied by the original receipt. Please contact Natty on

Please note that we cannot offer an exchange or refund on any product on sale, or a product that has been opened and/or used. 

All claims for shortages or damages must be reported to customer service on the day of delivery. 

Return/exchange requests are subject to an inspection and checking by the True Frog Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images within 2 days of the delivery. If the product qualifies, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Return Policy.

Each item can only be exchanged once. No refunds are permitted.

An item is eligible for return if it fulfills any of the following conditions:
• Sold in a physically damaged condition.
• Has missing parts or accessories.
• Product packaging not opened, product not used.

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at

For more information refer to Natty's Shipping & Returns Policy

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