Store Policies✖

Return Policy & Exchange Policy

LATTOO has a No Refund policy. All sales are final. Customer satisfaction is guaranteed by repair or exchange. Absolutely no refunds on customized, special and personalized items; unless there is an error on our part. All exchanges must be made within 7 days of delivery.

What if my order arrives damaged?
We closely monitor each order we receive to ensure proper inspection and packaging prior to shipping. In the event that your product is damaged upon receipt, please contact Natty customer support via care@natty.in and we will immediately remedy the situation. All exchanges must be made within 24 hours of delivery date. 

What can't be returned?
	Items that are engraved or customized in any form unless fault in production or manufacturing is identified.
	No returns will be accepted after 7 days of receipt of purchase.
	Items that are not in their original packaging cannot be returned.
	Items with noticeable wear cannot be returned. Items must be in new condition to be eligible for return.
	Returns cannot be accepted for change of mind, change of color, change of font size or change of style.
We cannot accept a return on an item because you don't like the colors, engraving layout or style you selected or if the engraving was not correct due to a typographical error on your part. We will however make a speedy replacement if we caused any typo or did not produce what you specified. 

Products that are defective or broken on our part will only be authorised for even exchanges of original orders - No exceptions!

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy