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THE HOUSE OF GANGES

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About Us

THE HOUSE OF GANGES is a design and production house based out of Kolkata with a focus on redefining everyday luxury handbags and accessories. With a clear design aesthetic and uncompromising sense of style, Ricky our founder and creative director sources the finest materials and works directly w...

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Store Policies

Store Policies

Returns & Exchanges

The House of Ganges aims to provide you with high-quality premium accessories. We invest an immense amount of care and detail while crafting every single THOG product, so we assure you that all due precautions are taken so that your package reaches you in perfect condition.
As a policy, no exchange or returns are offered on any product that's delivered in the best of condition. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to re-fulfilling your order.
The product must be unused, returned in its original packaging and all tags attached to the product/s must be intact. There will be a small inspection on our end upon receiving the product. If all seems right, we shall process your request. 
Please Note: All Personalised (Monogrammed) items are final sale and cannot be returned.

Any item found faulty/damaged should be reported to Natty on care@natty.in within 24 hours of receipt. On receiving the return, our technical team will inspect the product to check that it is intact and in its, an original condition with all tags and labels intact and the dust bag should be returned as well. Please ensure that the product is in its original condition and packaging. Item(s), which show signs of wear and/or being used before, will not be eligible for returns. We would require all original papers to be returned with the product. We will ensure that a brand new replacement is issued to you at no additional cost. If you are unable to do so within 24 hours, The House of Ganges shall not be held liable for the failure to replace the order.
For more information refer to Natty's Shipping & Returns Policy.

Hardware Colour

Some of the products with metal hardware might tarnish or lose its shine over time due to weather conditions and usage. These are changes which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers.

Leather

Reproduction of colors is as accurate as possible, although please note colors may vary slightly from what is displayed on your monitor. Also, leather is a natural material and a slight variation is bound to appear in each item.

Defects and Scratches

The House of Ganges products are handcrafted, hence no two products are identical in their absolute measurements. There might be a slight change, but minimal to the eye which therefore would not change the essence of the design.
Products are only designed seeing and keeping in mind all the above-mentioned factors. Marks are common on leather as each skin is different from the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects. Scratches and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time which enhances the look and feel of the product, adding to its vintage appeal. Some types of leather might have a slight patina on the surface due to usage and are the quality of the leather. Products are only designed seeing and keeping in mind all the above-mentioned factors. Marks are common on leather as each skin is different from the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects.
NOTE: Colour variation cannot be subject to rejection of goods or merchandise.
The House of Ganges products, utilize premium quality leather that is in accordance with International Standards.

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy

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