Covid-19 Update: Orders may be delayed due to pandemic restrictions.

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Read more on our response to Covid-19.

Natty

The Heel Hustle

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About Us

Shoes designed as statement pieces to lift any outfit! Concepts and designs on shoes to help you put your best foot forward.

100% Vegan

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Store Policies

Store Policies

Returns & Exchanges

The Heel Hustle takes great care in delivering your products to you. We ensure a seamless transaction and experience for you.

To return or exchange a  product, please email us within 48 hours of delivery at care@natty.in with your order number.

As a policy, we do not offer refunds on products that have been delivered in perfect condition as per the order placed. We only offer size exchanges where applicable. In the event of a size being unavailable, the customer will receive a store credit for the purchase amount. To exchange an item for an alternate size, please email care@natty.in within 48 hours of delivery. The replacement product will be sent to you once your original product has been received in original, resalable condition. 

The cost of shipping the product back to us must be borne by the customer. We recommend that you insure your parcel as we will not credit for goods that are lost or damaged in transit.

Items should be returned new in their original  packaging.  We will only accept returns for items that have not been damaged, worn, or altered.

All shoes must be tried on a carpeted surface until you are certain you are keeping them.

All items returned must be authorised via email from Natty customer service. Unidentified returns may be returned to the sender.

Upon receipt of returned goods, The Heel Hustle reserves the right to deny refund if the merchandise does not meet return policy requirements. The goods will be returned to the customer at their own expense.

Items on sale cannot be exchanged or returned at any time.

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy

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