Store Policies✖

Returns & Exchanges

All products are made to order so we do not accept returns on our products.
Any damage must be notified within 24 hours of receipt of goods, they will not be accepted as returns after 24 hours.

Your purchase is eligible for exchange only if it meets the following conditions: 
• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
• If the product you receive has a genuine manufacturing defect. To claim the same as evidence you need to have an unboxing video showing that the defect has occurred in transit or before you have received the product.

Cancellations

Personalized orders can not be changed/cancelled.

For more information refer to Natty's Shipping & Returns Policy