Store Policies✖

Returns and Replacement

We shall make all endeavors to deliver defect-free products to the customers. No returns/exchange is entertained unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to Natty within 24 hours of its receipt via care@natty.in with relevant images. Any communication received after 24 hours of delivery shall not qualify for exchange/return.

Please Note:

Dear Customer, thank you for your interest in our work and our brand. When you buy a handcrafted object made with natural materials, please remember that there might be a possibility of a colour mismatch or some marks on the surface. Even though we take great care in the selection of our hide since the material has not been manufactured artificially. We have no control over the natural process and it might have some marks on the surface. These are not defects but are considered the mark of a genuine leather product. 

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy