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Natty

Tan & Loom

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About Us

Made for the culturally curious woman. We make artisanal handbags and accessories using authentic Indian handloom & premium genuine leather.

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Store Policies

Store Policies

Refund Policy

Can I return a product?
We have a 5-day return policy, which means you have 5 days after receiving your item to request for a return. 

When are you eligible to return a product? 
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

How can I initiate a return process? 
To start a return, you can contact us at care@natty.in. Please note, if your return is accepted, we will ask you to ship the product to us at your own cost. Refund will be given in the form of store credit.

What happens if the product you receive is damaged?
We take extra care to package our products securely. However, in case you receive a product that’s been damaged during transportation, please send us picture within 24 hours (no exceptions to extend this period) of receiving the item. We will replace or refund you for the product. 

Exceptions / Non-Returnable Items 
No refunds or exchanges on sale items or custom-made products.

Care & Warranty

Owning a slow fashion handbag begins with understanding it. We handcraft them with love, and in return what the products ask for is your care and love.  

How to store a Tan & Loom product
When not in use, keep your Tan & Loom leather and handloom bags and wallets in our breathable cotton dust bag that is provided to you free with any purchase. Store in a cool and dry place out of direct sunlight. 

How to save your Tan & Loom product from moisture or mouldiness
Leather is prone absorption of moisture from the air. Regular usage will not allow any mouldiness on the products. In the event the product catches mould, take it out of the dust bag, wipe it with a very soft and clean white cloth and let it air out in room temperature.

What is to be done if you spill something on your product
In case there is any stain due to spilling of any water based solution, the quick and easiest remedy is to pat dry with a clean white cloth to let the water dry out. As the leather dries up, the water stain will be gone or less visible depending on the type of leather. Please keep in mind artisanal handloom is not 100% bleed-free. In case you wet it, simply let it dry out.

Be careful of pen marks & oil based solutions.

How to prevent your handbag from scratches
After you’ve purchased a handloom bag or wallet it must be kept away from sharp objects.  When it comes to vegetable tanned leather, in case it catches a scratch, it will add to the character of the bag and may wear out over time. However, handloom is delicate and cannot be repaired if it tears. 

Why does the look of a Tan & Loom handbag change over time?
All vegetable tanned leather bags will darken & develop of lustre over time. This happens with exposure to the sun and through absorption of natural oils of your skin. This change in leather is called the patina and is the ultimate sign of quality. This cannot and should not be prevented. 

Non-vegetable tanned leather are will not change colour or texture over time.

How to clean the handloom or leather
Vacuum clean only or wipe dust with a cotton cloth

Is there a warranty? 
All Tan & Loom full leather products have a 2 year warranty, while leather and loom products have a 1 year warranty. Every request is assessed on a case-by case basis. Proof of purchase is required for a warranty validations service.

What can you claim in the warranty?
Wear and tear of the leather
Broken hardware (such as pullers, zippers and hooks)

What does not qualify as a manufacturing defect?
Natural fading, darkening or softening of materials
Stains, spots or spillage
Rips or scratches due to misuse or neglect
Damage due to chemical treatments
 

Damage & Defects

What qualifies as a manufacturing defect?
Any manufacturing defect including:

Wear and tear of the handloom, leather and lining
Broken or missing hardware (such as pullers, zippers and hooks)
Incorrect dimensions

What does not qualify as a defect?
As a result of the natural process of tanning, vegetable tanned leather may have slight variations in shade and colour. If two pieces from the same collection look a shade apart, it’s what makes it one of a kind.
Depending on the sub-variety of leather, the leather may have natural markings & scars.
The leather ages beautifully. Lighter colours will darken over time, and often depending on the sub-variety of leather may to soften in its feel with use.
Minimum chemical is used to protect the leather. This means, it is not 100% water, stain or scratch resistant.
The handloom used in the products are sourced from local artisans & premium suppliers across India. Owing to its artisanal nature:

Products in the same collections might have slight differences in the colour shade as well as weave pattern from that shown in photographs
Each batch of handloom that is crafted is unique
Not all our handloom is not 100% resistant to colour-bleeding. 
Acknowledging the above, for a product to qualify a defective piece, color of leather or fabric, or natural markings on the leather will not be accepted.

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy

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