Covid-19 Update: Orders may be delayed due to pandemic restrictions.

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Read more on our response to Covid-19.

Natty

Studio Enoy

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About Us

Enoy – one of the 108 names of the sun, portrays brightness & purity, strength & endurance, glory & magnificence, the first being yet the youthful one.
Enoy / इनाय – one of the 108 names of the sun portrays brightness & purity, strength & endurance, glory & magnificence, the first being yet the y...

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Store Policies

Store Policies

Shipping and Return Policies

At Enoy, we take great care in delivering your products to you. Each craftsman and artisan's process is unique, so shipping time may vary product to product. Look for shipping information on the product page for individual shipping times.

We unfortunately do not accept returns.

If the delivered product is found damaged on receiving, we would request you to email Natty the pictures of the damaged product within 24hours of receiving the product, in order to get a replacement. The replacement would require 7-10 working days from the date of receipt of your email. If the product is not in stock, you may choose any other product of the same value.

Disclaimer

A few points, we hope you understand -

•	Each creation of Enoy is painstakingly handcrafted by the artisans. The beauty of handcrafted product is that no two products are the same. Since, they are not machine-made; each creation has its own distinct look and a unique character.
•	There may be a variation in colour, dimensions, etc. of the product, as it is handmade.
•	In case of wooden products, the marks/stains are the grains of the wood that are found naturally in wood and not defects. These grains will vary from product to product, giving each a distinct look.
•	The colours of the wood-lacquering products may chip on hard impact against surfaces. These products are fragile and best suited to keep indoors helping fading of the natural colours.
•	The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted.
•	All of Enoy's textile products are handcrafted using the finest fibers. The subtle variations in color, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best colour properties. An irregular weave or print is not a defect - handloom by definition means uncertainty when it comes to uniformity.
•	The colours of the delivered products might vary slightly from the one seen online.

Please note: We will not be able to replace the product for any of the reasons mentioned above.

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy

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