Saraswati Rug Studio

About Us

Saraswatii Global Private Limited is India’s largest carpet weaving syndicate and exporter. For nearly thirty years, Saraswatii has evolved to become a leader in the industry. Saraswatii’s mission is threefold: Exceed the customer’s expectations in design, color, price point, and service; Inspire ...

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Store Policies

Store Policies

Shipping Policy

-We provide free delivery of products within India.
-We maintain our stocks for hassle free delivery.
-Saraswatii Rugs remains committed for on time delivery every time following all safety norms to ensure your order is delivered safely.
-We ship the in stock product within 24-48 hours of placing order. However, for ordering out of stock products, you can contact our customer care to know the estimated dates of availability via the 'Contact the Seller' option on the product page on Natty.

Return Policy

Happiness of our clients is what we aim at and hence we happily return anything which carries manufacturing defect. However, we need to be informed about it within 24 hours of delivery.

However, no returns are accepted against buyer's remorse.

The simple process comprises raising a return request, preparing items for shipment after which it shall be picked by our agent from your location. Once quality check is done, refund will be initiated. Also, the product with manufacturing defect needs to be unused and in the same condition in which you have received it.

Our return policy promises happiness of client:
-The information about the damaged/defective product needs to be submitted to us within 24 hours of its delivery.
-Please email Natty at with images and request.
-After receiving the product, it passes through a quality check procedure. If the rug is tamper-free, then the refund process is initiated.
-Damaged or improperly handled rugs shall not be accepted.

Our terms and conditions:
-The item should be returned within 5 days of the receipt.
-A damaged item is ineligible for return.
-The product needs to be returned in the same condition in which it was delivered.
-It should not be used, washed, altered / tampered or soiled before return.
-The product's original packing, labels and tags should stay intact. The altered illegible serial number shall also void return.
-The refund or replacement can be initiated after the item passes through quality inspection.
-Saraswatii Global reserves all rights to reject any return if the customer is not in compliance with the above stated terms.

For more information refer to Natty's Shipping & Returns Policy

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