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Natty

Rainboo

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About Us

“Filling colors in everyday living, Rainboo makes delightful, thoughtful and practical products for children in partnership with skilled craftspeople using ethical practices”

The intention behind Rainboo is to create beautiful and lively handmade products for babies, toddlers, and pre-teen kids...

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Store Policies

Store Policies

Rainboo Returns and Exchange Policy

Rainboo takes great care in delivering our products and adhere to the highest quality standards.

As a policy, we do not offer exchange or returns on the products that are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect or hampered/damaged in transit then we are open to exchange your order. We hold the sole discretion to determine whether a refund can be issued.

Products bought under sale/ discount/ seasonal offer/ special promotion cannot be exchanged.

To exchange a product or report a damage in transit please get in touch with our customer care within 48 hours of delivery at care@natty.in

Given the handcrafted nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each exchange request is handled on a case-by-case basis and we request you to get in touch with our team for prompt resolution. We will investigate the damage from our end, repair the merchandise or replace it if need be, and courier it back to the designated address.

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy

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