Store Policies✖

Return Policy

We hope you will be satisfied with your purchase, as our goal is to provide you with formulations that are perfect for your skin and health. 

Below are conditions when we accept returns:

​What if I received my order damaged?
In rare cases, if our courier partner slips and delivers you a broken or leaked bottle, you will need to send the images of your damaged parcel to Natty within 24 hours of delivery. We will analyze and exchange the same product. No refund will be issued.

What if a wrong product is delivered?
If you receive any wrong product, in that case, write an email to Natty within 48 hours and return the same product with all the accessories you received with your order. We shall send you the correct product once your parcel is received and checked by us.

If none of above condition matches, we do not offer any return/refunds/exchanges once the purchase has been made. This is because every batch is made fresh and we do not use any artificial ingredients to extend the life of the product and to maintain hygiene, products once bought cannot be returned. 
However, we would appreciate if you could tell us why you thought of returning our products. Trust us they work. Give it a go.

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy