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Natty

INAI

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About Us

Inai is a creative space, where we craft timeless leather pieces using exotic Italian/Indian leathers, handmade by skilled Indian artisans in our workshop based in Madras, India. Our designs are meant to serve a specific purpose — a bag for everyday living, new adventures, emotional milestones and...

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Store Policies

Store Policies

Store Policy

Disclaimer:

Leather : Reproduction of colours is as accurate as possible, although please note colours may vary slightly from what is displayed on your monitor. Also, leather is a natural material and a slight variation is bound to appear in each item.

Hardware Colour : Some of the products with metal hardware might tarnish or lose its shine over time due to weather conditions and usage. These are changes which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers.

Defects and Scratches : All Inai products are hand crafted , hence no two products are identical in their absolute measurements. There might be a slight change, but minimal to the eye which therefore would not change the essence of the design.
Products are only designed seeing and keeping in mind all the above mentioned factors. Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects. Scratches and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time which enhances the look and feel of the product, adding to its vintage appeal. Some types of leather might have a slight patina on the surface due to usage and is the quality of the leather. Products are only designed seeing and keeping in mind all the above mentioned factors. Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects.
NOTE: Colour variation cannot be subject to rejection of goods or merchandise.
All INAI products, utilise premium quality leather that is in accordance to International Standards.

Return & Exchange Policy:
INAI aims to provide you with high quality premium leather accessories. We invest an immense amount of care and detail while crafting every single INAI product, so we assure you that all due precautions are taken so that your package reaches you in perfect condition.

If you are unhappy with your INAI product, you can exchange it for replacement. You must notify Natty care@natty.in within 48 hours of receiving the product for the same. 
Returns or exchanges are initiated only after the product has been returned back to INAI. The product must be unused, returned in its original packaging and all tags attached to the product/s must be intact. There will be a small inspection on our end upon receiving the product. If all seems right, we shall process your request.
Please Note: All Personalised (Monogrammed) items are final sale and cannot be returned.

Damaged Products
Any item found faulty/damaged should be reported to Natty within 24 hours of receipt. On receiving the return, our technical team will inspect the product to check that it is intact and in it’s original condition with all tags and labels intact and the dust bag should be returned as well. Please ensure that the product is in its original condition and packaging. Item(s), which show signs of wear and/or being used before, will not be eligible for returns. We would require all original papers to be returned with the product. We will ensure that a brand new replacement is issued to you at no additional cost. If you are unable to do so within 24 hours, INAI shall not be held liable for the failure to replace the order.

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy

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