Store Policies✖

Return Policy

All our products are handcrafted one piece at a time. and it is therefore very rare to create identical items. Every piece is manufactured based on standard manufacturing processes including formulation mixing, forming etc. There may be natural color variations / blemishes / texture variations which are not product flaws. Such variations are inherent in the base material and the manufacturing process of handmade products, and these in fact make your purchase special and truly one-of-a-kind.
What items can you return

It is due to the process of handcrafting that each product gets it unique beauty and hence we are unable to take back any goods once sold. However, we do offer a replacement in the case of any manufacturing defect. You can return any item except, personal care / bath & body products, stationary items and everlasting florals.
Replacement Policy

In case you detect a manufacturing defect, you are encouraged to contact Customer Care within 48 hours of receipt of delivery of the product in order to be eligible for a replacement. You can write to care@natty.in mentioning the issue and validating the same via photographs of the product received.

Replacement Policy

Your product would be replaced if:
1. The item (s) you’ve sent back are unused, unsoiled and do not show any deliberate damage 
2. The packaging has the original tags and marks in place

A replacement would be shipped once we receive the original item at the address mentioned above. Do note replacement timelines may vary depending on availability of stock of the product being returned. All / any replacement product should be returned to within 14 days from the dispatch date. Any returned item received by us which does not meet these afore-mentioned conditions would not be accepted and there would be no reimbursements of any nature in such situations.

For more information refer to Natty's Shipping & Returns Policy