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Elfin House

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About Us

The beginnings of Elfin House are rooted in the love that founders & fashion designers Chantal and Sai have for their godchildren Layana and Ira.
From their extensive travels abroad, the women would often bring back beautifully designed organic clothing for the children. These pieces, however, wo...

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Store Policies

Store Policies

Return & Exchange Policy

Exchange
We absolutely understand if there is a need to exchange garments due to an issue with sizing. We do not offer refunds, but a product can be exchanged for a different size in the same style. As we are a sustainable brand, we only make a garment when the order has been placed

In order to exchange a product, notify Natty of what garments you would like exchanged within 5 days of delivery of the garments. Once we have been notified, please ship the garments within 7 days from the day of notifying us and share tracking details as well. We will ship the replacement back to you within 7-9 days.

Garments for exchange must meet the following standards:
unworn
unwashed
with the original packaging and tags intact
free of stains, odors, animal hair, and damage.

 **Once 5 days have passed from the date of delivery, we will not accept any requests for return/exchanges.

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy

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