Covid-19 Update: Orders may be delayed due to pandemic restrictions.

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Read more on our response to Covid-19.

Natty

EDENEK

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About Us

Greetings from Edenek, an upcoming jewellery brand specializing in handcrafted concrete jewellery. We are writing this email to discuss the possibility of showcasing our products on your platform/in your speciality outlet/store.

ABOUT EDENEK: Edenek – a combination of Eden (Heaven) and neck l...

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Store Policies

Store Policies

Return Policy

If you receive a damaged/defective product or a product that does not comply with the specifications as per your original order, please get in touch with Natty at care@natty.in

Please notify Natty of receipt of damaged/ defective product/service within 48 hours of your order reaching you.

Upon receiving your complaint, Edenek shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will make a replacement.
In order to return any products, you are required to comply with the below mentioned conditions. 
All returned merchandise should be unused.
All returned merchandise must be in its original packaging along with the original labels, and invoices etc.
We will arrange a pick-up of all products.

It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to products during transit; The returned products are subject to verification and checks by us in order to determine the legitimacy of the complaint/return.

If a product returned is duly accepted by us, the a replacement will be sent to you. If it cannot be replaced, the value of said product, as originally paid by you will be refunded to you.

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy

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