Store Policies✖

Disclaimer & Payment Options

Our products are handmade by artisans and the products will be shipped from our studio in 7-10 days from the date of the confirmation of the order by prepayment. 

Additional customization requests cannot be entertained. 

Since our products are hand made using natural materials, there will be a variation in the color, texture, finish etc. For terracotta products, the natural color - terracotta and smoked black is the result of firing in the kiln. The resultant color is purely natural and will vary from product to product and batch to batch. The smoked black color should not be compared to the normal black color.

The illustration will vary from piece to piece since it is hand illustrated. This is the uniqueness of our product.

COD not available.

Returns & Exchanges

Goods once shipped will not be taken back due to the above reasons. However, the products that is damaged during handling and packing will be replaced if the damage is notified to Natty on care@natty.in within 24hours  of delivery with photographs. 

Covid-19 Update

Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at care@natty.in.
                  

For more information refer to Natty's Shipping & Returns Policy