About Us

Baby Lu was started by Sonam specially for her baby along with her sister, Simran when they realised the need for high quality and good looking basics for babies. Having studied fashion, both Sonam & Simran share their love for rich fabrics specially that touch the baby’s soft skin and keeps them ...

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Store Policies

Store Policies


Your purchase is eligible for return or exchange only if it meets the following conditions: 
• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
• If the product you receive has a genuine manufacturing defect.

All our products involve some form of manual work like hand-dyeing, stitching & embroidery. Due to these processes, a slight variation may occur between products, which is not regarded as a defect.

Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

If your purchase meets our return criteria stated above, please email us Natty at within 24 hours of delivery with the reason for return and image of the item if defective or incorrect product.

Once approved, we will be happy to exchange your product for a replacement, a different product of the same value or refund your order amount within 7 working days after we receive the product at our contact address, following an inspection & quality check.

For more information refer to Natty's Shipping & Returns Policy

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