About Us

Aviv is conceptualised and created from a parents perspective offering protection, comfort and style statement with a healthy dose of nostalgia.

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Store Policies

Store Policies

Return Policy

1. Exchange & Replacements 

It is our endeavour to provide you with the best customer service possible hence we permit returns and exchanges within 7 business days of delivery of the package but only in case of the following reasons. No other requests will be entertained aside from those mentioned below.

•	 Size Mis-Match (Wrong size sent by us)
•	 Wrong product received
•	 Damaged product received

Items should be returned in the original condition you had received them. Please understand that we cannot accept returns under the following instances:
•	Damages due to misuse of the product
•	Products with tampered or missing serial numbers or labels
•	Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.

2. Manufacturing Defects

We ship the products after stringent quality checks; apologies if we have shipped damaged products. Damages that are considered are delamination of the sole, breakage of upper material or sole. Only these damages will be accepted and have to be reported.

Please note that leather being a natural product; irregularities in structure and color are common. This can’t be accepted as damages. Special textures on the surface of the materials and “used” looks are fashion aspects.

Small open spots on sole are characteristics of PU material and this can’t be considered as damages/defects.

For more information refer to Natty's Shipping & Returns Policy

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