Store Policiesā
Return Policy
1. Exchange & Replacements
It is our endeavour to provide you with the best customer service possible hence we permit returns and exchanges within 7 business days of delivery of the package but only in case of the following reasons. No other requests will be entertained aside from those mentioned below.
ā¢ Size Mis-Match (Wrong size sent by us)
ā¢ Wrong product received
ā¢ Damaged product received
Items should be returned in the original condition you had received them. Please understand that we cannot accept returns under the following instances:
ā¢ Damages due to misuse of the product
ā¢ Products with tampered or missing serial numbers or labels
ā¢ Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.
2. Manufacturing Defects
We ship the products after stringent quality checks; apologies if we have shipped damaged products. Damages that are considered are delamination of the sole, breakage of upper material or sole. Only these damages will be accepted and have to be reported.
Please note that leather being a natural product; irregularities in structure and color are common. This canāt be accepted as damages. Special textures on the surface of the materials and āusedā looks are fashion aspects.
Small open spots on sole are characteristics of PU material and this canāt be considered as damages/defects.
For more information refer to Natty's Shipping & Returns Policy
Apparel
Accessories
Footwear
Bags
Jewellery
Maternity
Apparel
Accessories
Footwear
Bags
babies (0-2)
room
apparel
accessories
footwear
fun/learning
school
Food
health/skincare
Decorative Accessories
Storage/ Organization
dining/Drinking
lights
bed/Bath
furniture
Outdoor/Garden
Beauty/Wellness
stationery
tech accessories
travel accessories
books/Games
pets
party planning
others
religious
tea/Coffee
Spreads/Preserves
Snacks
Others
by Recipient
by personality
by occasion
By Feature
Return Gifts
Hampers
Stores
Sale
