Returns and Exchanges
Artsy Design Co does not accept any exchange or refund requests.
We request that you check the product at the time of delivery and in case of any issue, inform Natty within 24 hours with supporting images.
For personalised products, the processing time is calculated only after the customer approves the design; not from the date the order is placed. For example, if the customer has placed an order for a product on 1 Jan but approves the design on 3 Jan, the processing time is calculated from 3 Jan onwards.
Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at email@example.com.
For more information refer to Natty's Shipping & Returns Policy