Returns & Exchanges
Taramay Design endeavours to ensure that every transaction is seamless. We take great care in delivering our products and adhere to the highest quality standards.
If the product you receive has a genuine quality/manufacturing defect then we will be happy to, following a quality check, exchange your product for a replacement or offer you a refund. To return or exchange a defective product, please email us within 48 hours of delivery at email@example.com with your order number and an image of the wrongfully delivered or defective item.
As a policy, we do not offer refunds on products that have been delivered in perfect condition as per the order placed. We only offer size exchanges where applicable. In the event of a size being unavailable, the customer will receive a store credit for the purchase amount. To exchange an item for an alternate size, please email firstname.lastname@example.org within 5 days of delivery. The replacement product will be sent to you once your original product has been received in original, resalable condition.
The cost of shipping the product back to us must be borne by the customer. We recommend that you insure your parcel as we will not credit for goods that are lost or damaged in transit.
Items should be returned new in their original Taramay packaging. All tags and labels must be attached. We will only accept returns for items that have not been damaged, worn, or altered.
All shoes must be tried on a carpeted surface until you are certain you are keeping them.
All items returned must be authorized via email from Natty customer service. Unidentified returns may be returned to the sender.
Upon receipt of returned goods, Taramay Design reserves the right to deny refund if the merchandise does not meet return policy requirements. The goods will be returned to the customer at their own expense.
Items on sale cannot be exchanged or returned at any time.
We have made every effort to display as accurately as possible the colors of our products however, as computer monitors may vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
Please note that leathers and textiles may have different grain, texture, and color as part of their natural characteristics. Please see our LEATHER CARE GUIDE for more information.
Leather Care Guide
All Taramay products are made with the finest quality material available. Please note slight marks and variation in surface texture are not flaws, but simply exist as part of the nature of various leathers.
We recommend using a protective spray on suede and leather products before using them.
Scuff marks on leather can be removed by dipping a clean cloth into water and then baking soda. Rub the area gently and then dab clean with a damp cloth.
Use an eraser to gently buff away stains on suede products. Avoid water solutions.
You may be able to reduce the appearance of stains on fabric by using a soft, clean brush to remove any excess dirt. Use a wash cloth and liquid hand-soap to wash the area, then blot dry.
If your leather products get wet let them air dry. Don’t expose them to extreme heat from a hairdryer or direct sunlight, as this may cause cracks or discoloration.
Dust is a contributing factor to leather disintegrating. Before putting shoes and bags away, wipe clean with a soft cloth.
Shoe trees are great for maintaining the shape of your shoes when not worn. Alternatively, you can also used crumpled paper which helps absorb moisture from shoes, keeps the shape of bags, and is helpful in humid climates.
When not in use, store your shoes and bags in the cloth pouch provided.
Remember that the character of leather changes as it ages, but it can still look beautiful with the right care.
Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at email@example.com.
For more information refer to Natty's Shipping & Returns Policy