How soon can I receive my order?
It takes us 2-4 (business) days to process the order and ship it out. Thereafter, delivery time varies between 4-7 days depending on your location. Once we ship it it out, you will receive an email with tracking details. If you’d like your order delivery expedited please let us know and we’ll try to accommodate your request.
What's your return policy?
All our products are handcrafted with utmost love and attention. However, if the product ordered is not as per your expectations, it can be exchanged with a new piece of the same or lesser value within 5 days of receiving the product.
What's the process of initiating returns?
All returns must come back to the store in the same condition that they were received, with all original tags and packaging in order for us to process the exchange. Cost of the courier sent to us will be borne by you. Cost of shipping the jewel to you will be borne by us. A return will be processed after it is received by the store and evaluated for its authenticity and condition.
Can I get a refund on my purchase?
As company policy, we offer no refunds on the product sold.
Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at email@example.com.
For more information refer to Natty's Shipping & Returns Policy