Returns and Exchanges
All our products are handcrafted. Each piece is unique and created individually. Hence slight variations are intrinsic to the craft processes and are not considered a defect. In fact, these variations add to the beauty and charm of a handcrafted product. In spite of these variables, we follow strict quality control measures and stand by our products.
As a policy, we do not offer refunds or exchanges on products, which are delivered in perfect condition, and are as per the order placed.
Refunds or exchanges are provided only in the following conditions –
● The order is wrongly delivered (does not match the item in the order confirmation)
● Has been damaged in transit.
● Has a genuine defect. (Please note that minor colour and design variations are not considered a defect. Since the products are handmade there may be some variation from the photographs on our website. Even though we showcase high quality images, colour representation might differ on different screens and browsers.)
In spite of our best efforts, if you experience any of the above, please accept our sincerest apologies. We value you as a customer and endeavor to keep your experience with us enjoyable at all times.
Please write to Natty on firstname.lastname@example.org, from your registered email id within 48 hours of delivery of the product with photographs - clearly showing the defect or damage.
If your case qualifies for a refund or exchange we will arrange for a Reverse Pickup. We request the following -
● Please maintain the original packaging of the items to be returned, including the tags.
● Please ensure that all the returned items are packed securely and safely to prevent any further loss or damage during
transit. After the safe return of the item(s), your request for returns/exchanges would be processed.
Please note, due to the Covid-19 pandemic and related safety and hygiene issues we may not be able to accept any returns or exchanges at this time. We apologize in advance for any inconvenience caused. If you have any concerns or specific questions, please get in touch by contacting us on 08296746143 or email us at email@example.com.
For more information refer to Natty's Shipping & Returns Policy