Natty : FAQs

Frequently Asked Questions

How do I register on Natty?

You can register by signing up here. Just provide your name, a valid email address and a password and you’ll be good to go! (Don’t forget to verify your email address by clicking on the link in the email we send to you.)

For how long is my registration valid?

Once registered, you can log in to Natty anytime you want.

Is my personal information secure on Natty?

You can be rest assured that your information is secure with us. Please read our Privacy Policy for more information.

I forgot my password, what do I do?

Simply click on ‘Forgot Password?’ on the Log In page. Enter the email address that you registered with and an email with a link to generate a new password will be sent to it.

What can I buy on Natty?

You can buy a number of products in a wide range of different styles and categories on Natty. From meticulously handcrafted apparel and fashion accessories to exquisite customized stationery, from artisanal chocolates to all-natural beauty products, from quirky home décor to organic baby apparel and linen, it is a wide world of one-of-a-kind products. We also have an extensive list of gift ideas so you can please all your loved ones!

Who am I buying from?

When you buy a product on Natty, you are buying it directly from the creative entrepreneur who lovingly made, designed or sourced it.

How do I know my size?

Different sellers may have different size standards and measurements, so we highly recommend you check the size guide provided by them on the product page to determine your size.

The product I want is in stock, does that mean it will ship immediately?

Due to the nature of small creative businesses and the unique things they create, several products are made to order, and some products take longer than others to make. As a result each product, albeit in stock, may have a different processing time. Please check the product page to know how many days your chosen product will ship in.

How can I pay for the products I order on Natty?

You can pay using most major credit or debit cards, net banking and even cash on delivery where available. All your payment details are kept confidential and are secured using 256 bit SSL encryption.

Are there any shipping charges?

We offer Free Shipping on all orders (per store) above Rs.1000. If the order value (per store) is equal to or below Rs.999, a Shipping and Handling Fee of Rs.100 will be charged at the time of checkout.

Are there any extra charges applicable if I choose to pay by Cash On Delivery?

Yes, we allow our customers to place orders by choosing to pay by COD with a Convenience Fee of Rs.60/-

Can I avail the Cash on Delivery option for all products?

Unfortunately not. Products that are customized or made to order must be paid for at the time of placing the order. Cash on Delivery will not be available for them.
Also, if your order value (per store) is more than Rs.5,000, you must pay for it using a credit or debit card or via net banking.

How can I check the status of my order?

You can check the status of your order on your ‘Orders’ page by logging in to your Natty account.

What is the stipulated delivery time for my order?

Once your order has shipped, depending on your delivery location, it can take about 5-7 working days to reach you.

What happens if I am not available when you deliver my order?

Our logistics partners will make three attempts to deliver your package. If you are not available on all three occasions, it will be returned to the seller. After this you can request for it to be re-sent to you at your own cost. Please contact Natty at care@natty.in for more information.

What is Natty’s Return Policy?

Natty is a marketplace to connect sellers to buyers. Each seller on Natty has its own policy on whether they accept returns and exchanges or not. These policies are displayed on each seller's store and product pages under ‘Store Policies’. We strongly recommend you go through the policies of the respective stores before purchasing their products.
If the store you have purchased the product from accepts returns and/or exchanges, you can initiate a request by sending an email to Natty at care@natty.in within 5 days of receiving the product (or as specified in the store policies). Read Natty’s complete Shipping and Return policy.

What is Natty Store Credit?

When you return a product, the refund amount will be credited to you in the form Natty Store Credit. This can be used to make future purchases on Natty.

What should I do if the products I ordered reached me in a damaged or defective condition?

In the rare case that you receive a damaged or defective product, or a product is significantly different from what you ordered, please contact us on care@natty.in within 24 hours of receiving the order along with a photo of the damaged or incorrect product so we can help you resolve the issue.

What is Buyer Protection?

While a majority of Natty transactions are trouble-free, there might be occasions when transactions don’t work out as expected. Natty’s Buyer Protection program aims to help dissatisfied buyers resolve genuine claims arising from transactions on the website or in case of dispute or disagreement between the buyer and seller. This will be reviewed by Natty’s team on a case-by-case basis.

The product I want is out of stock. Can I still get it?

Sure! Let us know and we can let you know when it’s back in stock or request the seller to make you one.

How do I get in touch with Natty?

You can reach us by calling on 08296746143, from 10.00 am to 6.00 pm (Monday to Friday) or emailing us at care@natty.in

Why should I sell on Natty?

There are too many reasons! Read them here.

What can I sell on Natty?

You can sell a variety of things on Natty. Our collections range from apparel and fashion accessories for men, women and kids to home décor, stationery, tech accessories and more. We are always open to new product ideas and are constantly looking to diversify our product mix. So get in touch with us if you design or make products with a difference and we might just find a place for you!

Do I need to apply to sell on Natty?

Yes. Natty is a curated marketplace. To ensure all those who sell on Natty meet our standards of quality and design, all sellers must be approved by our team. To apply, Sign up or Log in to your Natty account. Then, go to Start a Store, and fill in the registration form. We will respond to you after reviewing your information.

How soon can I expect to hear about my store application?

Please allow us 5-7 days to get back to you regarding your store application.

What do I need to sell on Natty?

Apart from some awesome products, you will need your
• PAN Details
• Tax Registration Details
• Bank Account Details
• Company Name and Address, where applicable
• Brand Name and Logo

How does selling on Natty work?

Selling on Natty is easy. First, you upload the details of the products you want to sell on Natty. When a customer buys your product, we notify you via email. You make sure your product is ready to ship in the time specified on your product listing and request a logistic pick-up. Our logistics service provider picks up the package from your doorstep and delivers it to its destination. Once the order is complete, we deposit your earnings into your bank account after deducting our fees as applicable. Learn more here.

What is the fee to join Natty?

Joining and starting a shop on Natty is free! We only charge a fixed percentage of the order value as a service fee when you make a sale. Our philosophy is simple – we make money only when you make money! Email us at sellers@natty.in to know more.

Does Natty have any listing charges?

Currently we do not have any listing charges. You are free to upload as many products as you like at no additional cost.

Do I need to enter into an agreement with Natty?

Yes. You can read and accept our Seller Agreement electronically via your Seller Dashboard. Please keep in mind that you will not be able to make your products live if you have not accepted the Agreement. Email us at sellers@natty.in to know more.

I don’t have a website, can I still sell on Natty?

You do not need a website to start selling on Natty. Once you complete the seller registration on Natty, you will have access to your personal Seller Dashboard using which you can list your products and manage your orders.

What is Natty’s Seller Dashboard?

Natty’s Seller Dashboard is your portal as a seller to add products, update inventory, manage orders, add and edit tax and banking information and view analytic reports.

How do I access my Seller Dashboard?

Once your Start a Store application has been approved, you can log in to your account and access your dashboard anytime by clicking ‘Visit Dashboard’ on the top right hand corner of any Natty page.

I uploaded my products but they are not live on my shop. Why?

We review all product uploads to ensure things like it meets Natty standards, the photo quality is acceptable, the products are not illegal/offensive in nature etc. We may take up to 48 hours to review and approve your products. Once approved, they will be live in your store.

How will I know when I have received an order?

We will send you a notification email as soon you receive an order. Your pending orders will also be available to view at anytime on your Seller Dashboard.

How and when do I get paid?

Natty will disburse payments to your bank account after deducting the Natty service and logistics fees. We disburse payments every Friday. You will get paid on the Friday at least 10 days after the delivery of your product wherein the customer has not initiated a request for a return or exchange.

Do I need to invoice the customer?

Yes, invoicing to customer and any taxation related to the sale is your responsibility.

Can I use my own packaging?

Yes, you can use your own packaging with your own branding. However, we from time to time share our paraphernalia with you to add that special touch to your packages. Please keep in mind that it is strictly your responsibility to ensure that the package you ship is adequately packed with all the correct shipping labels and manifests attached. Misplacement or damage due to inadequate packing and labeling is solely your liability.

What logistics support does Natty provide?

Natty has tied up with a third party logistics service provider who will pick up your products from your doorstep and deliver it to its destination. This service is available for most cities in India.

Can I get more marketing support from Natty?

Natty supports marketing of seller shops in a neutral, non-incentivised manner. However, in general, we promote sellers that update or add products frequently, have great photo quality and/or have good history and ratings.

If I sell my products through Natty, will the customer know that he or she is purchasing it from me?

Yes. Your brand name will be prominently mentioned on your product pages and the invoice you generate will also carry your details. All of Natty’s marketing initiatives will also feature you and your story alongside your products to help you establish your brand.

Will Natty photograph my products?

No, we do not photograph your products for your product listings. However if you need help, we can recommend photographers in your city (or closest city) who you can hire, and possibly get you a Natty discount too. Email us at sellers@natty.in to know more.

What are ‘Store Policies’ and why do I need to have them?

Natty allows sellers to have their own store policies regarding lead times, returns and exchanges, customizations etc. You must specify whether or not you accept returns or exchanges here so that the customer is in the know before he or she makes a purchase. Complete clarity here helps prevent disputes in the future.

Can I sell internationally through Natty?

Not at this time. However, we expect to start international shipping very soon.

Still have questions ?

Write to us and we will help you resolve your issue.

Natty

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