Natty

Why should I sell on Natty?

There are too many reasons! Read them here.

What can I sell on Natty?

You can sell a variety of things on Natty. Our collections range from apparel and fashion accessories for men, women and kids to home décor, stationery, tech accessories and more. We are always open to new product ideas and are constantly looking to diversify our product mix. So get in touch with us if you design or make products with a difference and we might just find a place for you!

Do I need to apply to sell on Natty?

Yes. Natty is a curated marketplace. To ensure all those who sell on Natty meet our standards of quality and design, all sellers must be approved by our team. To apply, Sign up or Log in to your Natty account. Then, go to Start a Store, and fill in the registration form. We will respond to you after reviewing your information.

How soon can I expect to hear about my store application?

Please allow us 5-7 days to get back to you regarding your store application.

What do I need to sell on Natty?

Apart from some awesome products, you will need your
• PAN Details
• Tax Registration Details
• Bank Account Details
• Company Name and Address, where applicable
• Brand Name and Logo

How does selling on Natty work?

Selling on Natty is easy. First, you upload the details of the products you want to sell on Natty. When a customer buys your product, we notify you via email. You make sure your product is ready to ship in the time specified on your product listing and request a logistic pick-up. Our logistics service provider picks up the package from your doorstep and delivers it to its destination. Once the order is complete, we deposit your earnings into your bank account after deducting our fees as applicable. Learn more here.

What is the fee to join Natty?

Joining and starting a shop on Natty is free! We only charge a fixed percentage of the order value as a service fee when you make a sale. Our philosophy is simple – we make money only when you make money! Email us at sellers@natty.in to know more.

Does Natty have any listing charges?

Currently we do not have any listing charges. You are free to upload as many products as you like at no additional cost.

Do I need to enter into an agreement with Natty?

Yes. You can read and accept our Seller Agreement electronically via your Seller Dashboard. Please keep in mind that you will not be able to make your products live if you have not accepted the Agreement. Email us at sellers@natty.in to know more.

I don’t have a website, can I still sell on Natty?

You do not need a website to start selling on Natty. Once you complete the seller registration on Natty, you will have access to your personal Seller Dashboard using which you can list your products and manage your orders.

What is Natty’s Seller Dashboard?

Natty’s Seller Dashboard is your portal as a seller to add products, update inventory, manage orders, add and edit tax and banking information and view analytic reports.

How do I access my Seller Dashboard?

Once your Start a Store application has been approved, you can log in to your account and access your dashboard anytime by clicking ‘Visit Dashboard’ on the top right hand corner of any Natty page.

I uploaded my products but they are not live on my shop. Why?

We review all product uploads to ensure things like it meets Natty standards, the photo quality is acceptable, the products are not illegal/offensive in nature etc. We may take up to 48 hours to review and approve your products. Once approved, they will be live in your store.

How will I know when I have received an order?

We will send you a notification email as soon you receive an order. Your pending orders will also be available to view at anytime on your Seller Dashboard.

How and when do I get paid?

Natty will disburse payments to your bank account after deducting the Natty service and logistics fees. We disburse payments every Friday. You will get paid on the Friday at least 10 days after the delivery of your product wherein the customer has not initiated a request for a return or exchange.

Do I need to invoice the customer?

Yes, invoicing to customer and any taxation related to the sale is your responsibility.

Can I use my own packaging?

Yes, you can use your own packaging with your own branding. However, we from time to time share our paraphernalia with you to add that special touch to your packages. Please keep in mind that it is strictly your responsibility to ensure that the package you ship is adequately packed with all the correct shipping labels and manifests attached. Misplacement or damage due to inadequate packing and labeling is solely your liability.

What logistics support does Natty provide?

Natty has tied up with a third party logistics service provider who will pick up your products from your doorstep and deliver it to its destination. This service is available for most cities in India.

Can I get more marketing support from Natty?

Natty supports marketing of seller shops in a neutral, non-incentivised manner. However, in general, we promote sellers that update or add products frequently, have great photo quality and/or have good history and ratings.

If I sell my products through Natty, will the customer know that he or she is purchasing it from me?

Yes. Your brand name will be prominently mentioned on your product pages and the invoice you generate will also carry your details. All of Natty’s marketing initiatives will also feature you and your story alongside your products to help you establish your brand.

Will Natty photograph my products?

No, we do not photograph your products for your product listings. However if you need help, we can recommend photographers in your city (or closest city) who you can hire, and possibly get you a Natty discount too. Email us at sellers@natty.in to know more.

What are ‘Store Policies’ and why do I need to have them?

Natty allows sellers to have their own store policies regarding lead times, returns and exchanges, customizations etc. You must specify whether or not you accept returns or exchanges here so that the customer is in the know before he or she makes a purchase. Complete clarity here helps prevent disputes in the future.

Can I sell internationally through Natty?

Not at this time. However, we expect to start international shipping very soon.