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Shipping & Returns

Natty is an online marketplace where independent sellers and buyers connect and transact with each other. Natty does not make, own, sell or ship any of the products listed on the website. Each product you purchase on Natty is sent to you directly by the creative entrepreneur who created, designed or sourced it.

Each seller on Natty has its own policies regarding shipping as well as returns. These policies are displayed in each seller's store under the tab ‘Store Policies’. We strongly recommend you go through the policies of the respective stores before purchasing their products.

Timelines

Due to the nature of small creative businesses and the unique things they create, several products are made to order, and some products take longer than others to make. As a result each product may have a different processing time. Please check the product page to know how many days your chosen product will ship in. Once shipped, we will send you a notification with the tracking details so you know when to expect it.
Please Note: Orders per seller will be clubbed into as few shipments as possible. If you need a part of your order earlier, please place an order for it separately.

Shipping and Handling Fees

We offer Free Shipping on all orders (per store) above Rs.1000. If the order value (per store) is equal to or below Rs.999, a Shipping and Handling Fee of Rs.100 will be charged at the time of checkout. If you choose to pay through Cash on Delivery, an additional Convenience Fee of Rs.60 will be charged at the time of checkout.

Promotions

If you are taking advantage of a promo code or discount, the reduction is applicable only towards the price of the product(s). They cannot be applied towards Natty’s Shipping and Handling Fee or Convenience Fee.

Shipping of Non-Standard Products

A non-standard item is something that is considered to be fragile, perishable, of high value, large or heavy, or something that has exceptional delivery requirements. The above charges may not apply for such products and you may be charged an additional Shipping and Handling Fee at the time of checkout. Please check the product page to see if your product is considered to be ‘non-standard’.

International Shipping

We currently do not offer shipping outside of India. Do check back again soon for updates.

Returns and Exchanges

Each seller on Natty has its own return and exchange policy. We strongly recommend you read the respective store’s policy (found on their store front under the tab ‘Store Policies’, and on every product page) before purchasing their products.

If you are unhappy with the product you have purchased and the respective store accepts returns, you can initiate a return request by sending an email to Natty at care@natty.in within 5 days of receiving the product (or as specified in the store's policies.)

Once your return request is approved, you will receive an email with instructions on resolution or return of the product. Please note that you will be responsible for bearing the cost of shipping the product back. Please ensure you pack the product you are returning well and add everything that came with it and that you use a reputable traceable logistics service. If the product is not returned in original condition, the loss in value will be the responsibility of the buyer.

Please note that returns are not accepted if:
• The seller does not accept returns.
• The return request is made outside the specified time frame.
• The product is customised or personalised.
• The product returned appears to be used, altered, resized or damaged in any other manner.
• The product returned is not in the same condition as when you received it
• The product returned is missing original fixtures like seller invoice, tags, labels, original packing, spare buttons, freebies and other accessories.
• The product belongs to specific categories like innerwear, food and drink, or any other product that is fragile, perishable or may have a hygiene related issues.
• The product is on sale.

Refunds

Once your return request has been approved and processed by Natty, you will be asked to ship the product back to the seller. On receipt of the product in original condition, we will be refund the full amount (not including delivery or return shipping charges) back to your account in the form of store credit.

Cancellation

Orders once placed cannot be cancelled or modified.

Damaged, Missing or Incorrect Products

If the product you have received is damaged, defective or an incorrect product has been shipped to you, please contact us on care@natty.in within 24 hours of receiving the order along with a photo of the damaged or incorrect product.

If you feel the product you have received is significantly different from the images and description provided on the product page, please contact us on care@natty.in within 24 hours of receiving the package. If you have received an empty package or any item mentioned on the invoice is missing, please contact us on care@natty.in within 24 hours of receiving the package.

Once your claim has been verified by Natty, we shall ask the seller to either replace your product or if unable to do so, offer you a full refund. In case of a refund, the full amount will be credited to you after the original product is returned safely and in original condition to the seller. The refund may be issued by the following methods:

Payment Method Refund Method Refund Time-Frame (After the return is received)
Credit Card/ Debit Credit Card/ Debit 3-5 business days
Net Banking Net Banking Account (Credited to Bank Account) 3-5 business days
Cash on Delivery NEFT to Bank Account*
Paper Cheque (A/C payee – at par)**
Store Credit
3-5 business days
8-10 business days
1 business day
Store Credit Store Credit 1 business day

*COD Refund via National Electronic Funds Transfer (NEFT)
For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). You will need to share the following information to enable us to process a refund to your account:
• Bank Account Number
• IFSC Code
• Account Holder's Name
• Bank Branch
• Bank Name

**COD Refund via Paper Cheque
For orders placed using Cash on Delivery as the payment method, refunds can also be processed in the form of an account payee cheque payable at par. You will need to share the following information to enable us to process a refund to your account:
• Bank Account Name (i.e Account Holder Name)
• Complete Postal Address, to courier the cheque.

Buyer Protection

While a majority of Natty transactions are trouble-free, there might be occasions when transactions don’t work out as expected. Natty’s Buyer Protection program aims to help dissatisfied buyers resolve genuine claims arising from transactions on the website or in case of dispute or disagreement between the buyer and seller. This will be reviewed by Natty’s team on a case-by-case basis.

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